To provide you with free information, support, advocacy and impartial advice on
the following:
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Immigration e.g. knowledge of the different
types of visa available; rules for obtaining citizenship; assistance in form
filling as well as trouble-shooting with any applications. i.e. work visa,
residency permit, indefinite returning residency visa, citizenship etc.
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Income Support & Benefits e.g.
detailed information about benefits, entitlements and assistance available from
Work and Income NZ.
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Taxation System e.g. obtaining IRD No and the
tax system of New Zealand, including the 'Working for Families' assistance.
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Housing & Tenancy e.g. laws relating
to tenancy such as bond money, flatting agreements, landlords responsibilities
etc.
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Employment issues e.g. identifying relevant
sources to find a job, how to address problems with your employer, Minimum wage
etc.
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Education and Training e.g. identifying the
training agencies and support to gain NZ qualifications, service to help you
update or improve you CV, schools and preschools in local areas.
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Health e.g. what are the rights of a resident
or work permit holder of New Zealand, how the NZ Health system works, need a
Chinese doctor or specialist?
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Family Issues & Counselling e.g. any
type of family or individual problems and referral pathways to suitable
agencies, relationship breakdowns etc.
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Consumer rights e.g. points to be aware of
before buying second hand car, your rights when goods break after several
weeks, the fridge you had fixed still doesn't go, etc.
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General matters e.g. payment of electric
bills, how to get your telephone connected, contacts for local recreational
activities, bus or train timetables, etc.
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